Privacy Policy
Transparency is part of our commitment to efficiency. Learn how Shanghai Fissure Technology collects, uses, and protects your data.
At Shanghai Fissure Technology Co., Ltd. (operating as "SFT"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you access our services, request quotations, or purchase industrial combustion components from us.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
01. Information We Collect
To provide accurate quotations and efficient logistics, we collect specific types of information:
- Personal Identification: Name, job title, company name, email address, phone number, and shipping address.
- Technical Requirements: Specifications of burners, valves, or spare parts needed for your industrial applications to ensure compatibility.
- Logistics Data: Shipping preferences (Air/Sea Freight), customs clearance information, and delivery timelines.
02. How We Use Your Information
We use the collected data strictly to facilitate business operations and improve our service efficiency:
Order Processing
To process quotes within our 2-hour target, manage orders, and coordinate dispatch within 3 days.
Technical Support
To allow our engineers to verify part compatibility with your specific system environment.
Logistics
To arrange Air or Sea freight and handle export/import documentation.
Communication
To update you on order status, stock availability, and new product lines from brands like Riello or Siemens.
03. Information Sharing
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates.
We may share your information with third-party service providers (such as logistics partners like DHL, FedEx, or freight forwarders) solely for the purpose of fulfilling your order.
04. Data Security
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.
Questions about your data?
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with Shanghai Fissure Technology, please contact us.